At Endless Love Healthcare, we pride ourselves on the standard of care that we deliver, and we make sure that our service user's needs and wishes are continuously maintained through close contact and our quality assurance processes. We operate a care service which aims to provide care 24 hours per day, 7 days a week, 365 days a year. We operate a 24 hour on-call service responding to emergencies, to meet our customer satisfaction and obligations.
We have a range of fantastic staff who provide homecare support during day, night-time and full-time live-in services.
As a healthcare agency, we closely monitor our employees and provide our clients with continuity of care according to their changing needs. We pride ourselves on the quality of training that all new carers receive prior to placement. It is our belief that exceptional training best equips our carers with the knowledge and practical skills needed in order to deliver high quality to service users. We hold Training, Team meetings, Supervisions to ensure that we are always providing the highest standard of care and that we are always meeting your needs. Endless Love Healthcare is here to help you find your perfect home carer.

OUR VISION

Our vision is to be the leading care provider of high quality care and to always improve the quality of life for all our clients.
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OUR VALUES

We treat our clients and others the way we want to be treated with courtesy and dignity; showing respect in the way we communicate and deliver the caring services.
We demonstrate our caring nature through our words, choices and actions. We listen to our service user's requirements to make informed decisions on the care we provide. Putting yourself in someone's shoes will give you a perspective of what that person is going through and that little gesture will go a long way to reassure and understand them.
The safety of our service users and carers is important, therefore we will ensure a safe working environment.
Person-Centred We ensure that service users are fully involved in discussions and decisions about their care and support as we believe there is no one size fits all approach in care.

OUR MISSION

We aim to be the best provider of homecare services in Berkshire County and beyond. We are dedicated to provide quality personal care in each service user's home ensuring comfort, dignity, excellence, justice, compassion and with respect of all our multicultural service users and families.

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AIMS AND OBJECTIVES

To be respectful of the service user's personal privacy
To enable and support service user to retain their independence
To ensure that service user is always treated with dignity and that they are safeguarded from risk and abuse
To offer choices and enable them to make decisions about how the care is to be provided
To employ quality workforce based on the National Occupational Standards of the care industry set by national training organisation (Skills For Care)

OUR STAFF

All our carers undergo a rigorous selection process, including thorough checks before employment and an enhanced criminal record disclosure (Disclosure and Barring Service, DBS, as it is commonly known now) before they can be assigned to look after you. This is to ensure that our service users are in safe hands. We follow a strict recruitment process to ensure that all of our workers are compliant with the Care Quality Commission's Essential Standards and government legislation.
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TRAINING AND DEVELOPMENT

Endless Love Healthcare Services Ltd aims to create access for all carers to complete all their mandatory training before being allocated to work. It is a requirement that all carers receive an induction programme before beginning work. The induction will mostly cover information on policies and procedures, health and safety, actions to take in the event of an emergency and various reporting requirements. The induction will also cover information on the needs and legal rights of the people who receive care from the organisation. Annual mandatory training is also provided for continuous development of our members of staff. We use a number of national and local training companies as well as e-learning systems to deliver the training to ensure all staff are competent when delivering our services. Below are the courses included in the mandatory training programme:
Infection Control
Manual Handling
COSSH Awareness
Food Hygiene
First Aid
Health and Safety
Safeguarding Adults and Children
Dementia Care/Awareness
Medication Management
Fire Safety
Customer Care
Behaviour Training
Managing Violent and Aggressive Behaviour